Service Cloud

Comments Helpful
Which support channel requires the smallest amount of agent work time? 0 100%
Universal Containers requires that only specific individuals be allowed to contact support on behalf of a client company 0 100%
An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling 0 100%
Universal Containers designed a solution in a sandbox environment, In order to deploy the solution, several custom objects, page layouts, workflow rules 0 100%
Universal Telco Sells and supports a line of smart phones 0 0%
Universal Containers in implementing the Salesforce Service Cloud 0 0%
Universal Containers needs to produce a dashboard in Salesforce that shows the average cost per call 0 0%
Universal Containers requires that a case is logged for every incoming support call 0 33%
A call center manager needs to limit who can create knowledge articles for a team 0 0%
Universal Containers needs to track the internal users who are involved with support cases 0 100%