Customers

Comments Helpful
Universal Containers currently offers 8-hour initial response time and a 24-hour resolution time for gold-level customers 0 0%
Universal Containers needs to create a knowledge base where all content must be reviewed before it is displayed externally to customers 0 0%
Support agents need to verify that customers are eligible to receive support before they can update the case 0 0%
Universal Containers (UC) tracks customers in its Salesforce org as Contacts 0 0%
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions 0 0%
Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided 0 0%