Agents

Comments Helpful
A report shows average time spent by agents to resolve cases, Nine of twelve agents spend approximately the same time to resolve cases 0 0%
Universal Containers is designing a new process with the requirements listed below 0 0%
Support agents need to verify that customers are eligible to receive customer support before they can update 0 0%
A team of publishers has created and published articles in Salesforce knowledge, The manager of the help desk describe articles are useful to agents 0 100%
A support agent has a detailed question about product functionality, The agent needs to access a real-time response from internal subject matter experts 0 0%
A team of publishers has created and published articles in Salesforce Knowledge 0 0%
Support agents need to verify that customers are eligible to receive support before they can update the case 0 0%