Universal Containers requires that only specific individuals be allowed to contact support on behalf of a client company

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Universal Containers requires that only specific individuals be allowed to contact support on behalf of a client company.

Which feature should be used to meet this requirement?

Entitlement contacts to identify approved users Case team feature to share case visibility CTI adapter to block unknown numbers Record owner field to manage record visibility

View other questions here: Salesforce Service Cloud (SU20)

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