Universal Containers is designing a contact center focused on customer billing inquires. The contact center includes the variables listed below.
– 2 million accounts in Salesforce
– 20 million invoices in an external application
– 600 support agents
– 300,000 transactions processed daily across agents
When agents view an account in Salesforce, they need to view the invoices associated with an account and view the detail of the invoices. However, agents do not need to update or report on invoice information.
Which solution would meet these requirements?Please select 2 correct answers
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