An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling

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An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling.

Which method should be used to improve the agent retention?

Extend benefits to part-time agents Allow shift trading between agents Mix telephony interactions with email and chat Provide additional training and process Please select 2 correct answers

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#Part-time agents #Scheduling #Service Cloud