A report shows average time spent by agents to resolve cases, Nine of twelve agents spend approximately the same time to resolve cases

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A report shows average time spent by agents to resolve cases. Nine of twelve agents spend approximately the same time to resolve cases. However, Agent A has a much shorter average time to resolve cases and Agents B and C have a much longer average time to resolve cases.

How can the supervisor use this data to drive greater consistency in average time spent by Agents across the team?

Please select 3 correct answers

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