A report shows average time spent by agents to resolve cases. Nine of twelve agents spend approximately the same time to resolve cases. However, Agent A has a much shorter average time to resolve cases and Agents B and C have a much longer average time to resolve cases.
How can the supervisor use this data to drive greater consistency in average time spent by Agents across the team?
Please select 3 correct answersView other questions here: Salesforce Service Cloud (SU20)
Was this helpful?
0 / 0