Salesforce Certified Community Cloud Consultant (SP20) SET 1

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The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases.

How should internal users see these Cases?

Use a Public Group

Use the role hierarchy

Use a Share Group

Use a Sharing Set

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Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licenses to access a Community. The employee profiles have been added to the Community membership.

How should the Community Cloud Consultant educate employees on how to access the Community?

Direct employees to the global header

Direct employees to the App Launcher

Advise employees to use the “Login in as” functionality

Recommend employees use a separate username for Community access

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A salesforce admin at Universal Containers notices that a large number of unauthenticated users are accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition.

What is the maximum number of monthly page views allowed?

500,000

1,000,000

100,000

300,000

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Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:

Each business unit can only collaborate with its partner network.
Partners only see Knowledge articles and content specific to their business unit.
Some business units allow partners to raise support cases.
Some partners work with multiple business units.

How should a Salesforce Admin meet these requirements?

Build one Community and segment partner visibility by turning off Community User Visibility

Build a Community for each business unit and assign partners to the relevant Communities

Build a Community for each business unit and allow partners to have separate login credentials

Build one Community and allow the partner profiles to be assigned based on the business unit

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Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding.

How should the Community Cloud consultant assign Topics so articles can be found easily on the Community?

Assign Data categories to Chatter profiles and map to Topics

Assign articles directly to Navigational Topics

Assign Data categories to articles and map to Topics

Assign Topic categories to articles

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An organization’s administrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points.

Which three tasks must occur in order to successfully deploy a Reputation, per the requirements?

Enable setup and display of reputation levels

Remove and add reputation levels as required

Provide a custom name for each reputation level

Upload a badge image for each reputation level

Configuration point ranges for the levels

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Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their license?

Users with the Customer Community Plus license

Users with the Customer Community license

Users with the Lightning External App license

Users with the High Volume Customer Portal license

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Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display.

Which step should be taken to improve the display time performance of the pages?

Turn on server-side Caching

Turn on client-side Caching

Enable Progressive Rendering

Enable On-Demand Rendering

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A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.

What should the Community Cloud consultant use to personalize content based on the Community member persona?

Visualforce Pages

Content Management

Audience Targeting

Custom Lightning Components

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Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers have the following requirements for their partner account:

120,000 partner counts
Minimize the number of partner account roles
Partner account is made up of sales employees and sales managers
Sales employees only have access to their data
Sales managers have access to all sales employees data

What are the two most efficient ways for the Salesforce Admin to fulfil these requirements?

Set up partner accounts with two role

Use sharing rules to grant sales managers access to sales employees data

Set up partner accounts with one roles

Make the sales manager the Super User on the partner accounts

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Universal containers has the following requirements for its partner Community:

Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep.
The partner account executive is able to see all of the lead records visible to their team.
The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives.
Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Enable super user access in Community Management

Enable super user access in Community Settings

Enable super user access to contacts for assigned users to the Account manager rep role

Enable super user access to contacts for users assigned to the Account sales role.

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Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile responsive and utilise rich text styling for the amount totals in each column. Mobile access to these invoices is important. The “API Enabled” profile permission has been turned on to allow the Salesforce mobile app access to external users with Communities licenses.

Which characteristic of this Community will cause display problems when accessed from the Android mobile device using the Salesforce mobile app?

Community URL access

“API enabled” profile permission

Mobile responsiveness

Rich text styling

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Universal Containers has the following requirements:

Enable VIP community access once a customer has reached $1 million in revenue.
Maintain customer revenue in Salesforce
All customers must have access to the general customer community.

VIP customers must have access to VIP information in the community.
The number of profiles in Salesforce must be limited.

How should the Salesforce Admin provide VIP users access to the VIP information?

Create a profile that has permissions to the VIP information and assign it to the VIP community users.

Create a permission set that has permissions to the VIP information and add it to VIP customers.

Create a sharing set that allows VIP customers to access VIP information.

Create a sharing rule that allows VIP customers to access VIP information.

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Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.

How should the Salesforce Admin do this?

Add the Customer community to the Partner Community user profile

Select the Enable Customer Community user option in the Partner contact in Salesforce

Include the partner profile as a member of the Community for customers

Create Partner users as members in the Customer Community and send login details to the users

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Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities.

Which step should the Community Cloud consultant take to meet this requirement?

Create a link to the Knowledge Base in all Communities

Merge the Communities unto the Community that has the Knowledge Base

Export the page and select it when creating a new page in all Communities

Recreate the Knowledge Base page in all Communities

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Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.

What is the first step the Salesforce Admin must complete to set up the partner users?

Add partner contacts to the Community as members.

Create the account and enable it as a partner account.

Create a partner profile for the company.

Allow partner users to self -register and gain access.

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Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation.

Which Salesforce feature should the Community Cloud consultant recommend?

Files connect

Chatter and files

External services

File sync

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Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products.

What should the Administrator recommend?

Subscribe to an RSS feed about Questions and posts

Follow users associated with Questions and posts

Subscribe to Topics associated with Questions and posts

Subscribe to Questions and posts

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Universal Containers wants to create a Customer Community for their new product line with the following requirements:

• Use the Customer Service template.
• Track Community members’ login countries.
• Display SharePoint documents for the customer.
• Display product documentation from Adobe Experience Manager.

Which three integrations would the Community Cloud consultant need to configure to meet these requirements?

Salesforce Knowledge

Files Connect

SharePoint Web Services

Google Analytics

CMS Connect

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A coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:

• Go to market quickly.
• Generate online revenue rapidly.
• Work with a mobile-ready storefront.

How should the Community Cloud consultant meet these goals?

Use Build Your Own Lightning Template.

Use B2B Commerce for Community Cloud.

Use custom Lightning Components.

Use a Visualforce Page Lightning Component.

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Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community.

Which three aspects can UC customise on these types of emails?

Sender’s email address

Footer text

Logo

Email format

Fonts

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Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community.

What should the Salesforce Administrator do to fulfil this request?

Add the List View Lightning Component to the Home Page

Enable the Opportunity page as the landing page in Community Builder

Set the Opportunity object page as the landing page in Community Builder

Configure Opportunity as the default landing page in Community Settings

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Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.

Which two features should the Administrator enable to meet this requirement?

Email templates

Question-to-case

Web-to-case

Guest Access to the Support API

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What are two advantages of setting up a custom domain for a Community?

Better security at domain name registrars.

Better Search Engine Optimization.

Better company branding.

Better compatibility with DNS servers around the globe.

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Northern Trail Outfitters has spent several months refining the look and feel of their recently launched Customer Community and wants to leverage this design in their new Partner Community.

Which three steps should the Community Cloud consultant recommend to meet this requirement?

Export the Customer Community using Site.com Studio

Define the name, images, and features of the template

Export the Customer Community template in the Builder Settings

Select the created Bolt solution in the Builder Themes

Select the created Bolt solution in the Community Creation wizard

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Universal Containers (UC) is finalizing its Chatter group rollout within the Community. To help promote the release, UC wants to direct all users to the collaboration page when users log in.

Which method should the Administrator use to accomplish this?

Create a login flow that directs users to the collaboration page in the Community.

Use JavaScript in the head markup to direct users to the collaboration page.

Configure the login form start URL to point to the collaboration page.

Override the standard login page with a custom Visualforce page.

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A Salesforce Admin enables “Allow Members to Flag” in Community Workspaces.

Which two content types can members flag as inappropriate?

Files

Articles

Topics

Posts and comments

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Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object.

Which three actions should a Community Cloud consultant take to fulfil this request?

Define an External URL menu item type pointing to the Project list page

Select the list view that appears on the Project landing page

Add a menu item to the Navigation Menu component

Create a web tab for the Project object through Tabs in Setup

Define a Salesforce Object menu item type for the Project object

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The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Mark old Topics as Inactive and assign Articles to the new Active Topics

Delete existing Topics and assign Articles to newly created Topics

Keep existing Topics and reassign Articles to newly created Topics

Merge similar Topics in Content Management Workspace

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Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Community Builder?

Install the collaboration Lightning app, add the app components to the page, and publish

Edit the object page, add the components, and publish

Create an object page, add the components, and publish

Add a page variation, add the components, set the page as active, and publish

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The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilize to build the Community?

Salesforce Sites

Lightning Community

Koa or Kokua Community template

Tabs + Visualforce Community

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A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their Customer Community. There are 18 separate keyword criteria for this community.

How many rules are required to accommodate all of the criteria?

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As part of its recent efforts to improve brand recognition, Universal Containers had upgraded all of its Communities to use Lightning templates. The next step will be to unify the branding across all of these Communities.

What is an efficient way to accomplish this?

Use a shared Bootstrap CSS file in all of the Communities

Ensure that all Community managers use the same CSS standards in all pages

Ensure that all Communities are only using standard Lighting Components

Create a standard theme that is used in all of the Communities

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Universal Containers needs to enable public access to Community content.

How should a Salesforce Admin fulfil this requirement?

Enable “Give access to public API requests on chatter”.

Update the setting to “ allow access without login “.

Update the setting to Public Visibility for all community pages.

Enable the” Public can access the Community “ checkbox.

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Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.

How should a Community Cloud consultant accomplish this task?

Use data loader to export contacts and insert as Community users

Enable Person Accounts and set the accounts as Community users

Use the Data Import Wizard to create users from contacts

Use the Salesforce Community user API to create users from contacts

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Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.

How should the Administrator meet these requirements?

Set up Unlisted Chatter groups and make the UC account manager the owner

Set up Private Chatter groups and make the UC account manager the owner

Configure a Collaboration object with manual sharing

Build a custom Lightning Component and enable the sharing attribute

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Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner.

How can the Administrator meet this requirement?

Enable Knowledge and Articles

Enable Entitlement and Milestone

Enable question-to-case functionality

Enable Case Escalation rules

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Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Turn off Portal User Visibility under Sharing Settings

Uncheck community user visibility under sharing settings

Enable super user access for each partners community role

Update the internal user record to private under sharing settings

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Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:

– Support encryption at rest
– Show decrypted data in the UX (user experience) to users with permissions
– Encrypt all Community data

How should the Salesforce Administrator fulfil this requirement?

Encrypt data in portals, but not in Communities

Create encrypted fields for Community data

Install a third-party app from AppExchange to encrypt the data at rest

Leverage Salesforce Shield to encrypt and decrypt all data at rest

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Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
– Partner users should only see Accounts and Cases that they have access to
– A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
– Partner users myst be able to collaborate within the private Groups of which they are members.

What are two ways the Salesforce Admin should fulfil these requirements?

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object

Configure an Owner-based Sharing Rule on the Account and Case Object

Use Apex managed sharing on the Account and Case Object

Set External User Organization-wide Defaults to Private on the Account and Case Object

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A global non-profit organization (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customized to have regional branding and theme with new pages and components.

Which option should the Community Cloud Consultant consider first to meet these requirements?

Non-Profit Success Pack template

Build Your Own template

Salesforce Tabs + Visualforce template

Help Center template

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Universal Containers needs to create a Community that meets the following requirements:
– Self-Service Support Community, in which customer and partner users are community members
– Partner users help Universal Containers by adding or resolving cases for their customers within the Community
– Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects
– Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers.

Which licence type should a Salesforce Administrator use for these Partner users?

Customer Community Plus licence

Customer Community licence

Employee Community licence

Partner Community licence

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Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate.

Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?

Translation Workbench

Community Builder

Language Selector

Content Targeting

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Northern Trail Outfitters is launching a Community with the following requirements:

– Branding requirements is limited to the company logo
– Community will be accessed by users with older browser versions, including IE9
– Community users should have access to Orders and Contracts
– Community users should be able to view their invoices, which are saved as external objects in Salesforce

Which template should the Salesforce Administrator use to build this Community?

Aloha template

Kokua template

Salesforce Tabs + Visualforce template

Customer Service template

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Universal Containers creates a Customer Service Template-based Community for their customers. Due to the company’s large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles.

Which standard functionality should a Community Manager use to accomplish this task?

Make sure Top Articles for Topics is enabled in Community Management

Set the Number of Articles properly inside the Page Editor

Update Knowledge Settings inside Setup

Add the Top Articles component inside the Community Builder

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Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.

Which three actions should the Community Cloud consultant takes to solve this issue?

Enable read access on the user profile to the Store Locations object

Associate a tab to the Store Locations object

Add the Store Locations object pages to the Community navigation

Define the Store Locations object in the Global Search Results component

Add an HTML component with the the link to the Store Locations Community page

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Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided.

Which three options will allow Universal Containers to meet its requirements?

The person who posted the question can select the best answer

An authorized user can pin a post to the top of the feed

The person who answered the question can select the best answer

The community moderator can select the best answer

Any community member can pin a post to the top of the feed

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Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community.

What should the Community Cloud consultant do to meet these requirements?

Create Knowledge articles that link to the relevant documents in both systems

Use CMS Connect to bring both sets of resources into the Community

Consolidate work into WordPress and use CMS Connect in the Community

Use the native Content Transformation tool to convert the resources into Knowledge articles

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Universal Containers recently launched a Lightning Community. Members can access articles and answer each other’s questions. The company wants to make sure that the Community is providing a highly engaging experience for its members.

How can the Administrator help measure of the engagement and adoption in the Community on an ongoing basis?

Download and install a Community Management package from AppExchange

Set periodic email delivery for standard reports and dashboards

Create custom reports and dashboards, and share them with Community managers

Configure Google Analytics for the Community

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A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.

How should the coffee company’s administrator meet these requirements?

Create a public community for the Knowledge Base, and let current customers sign in to register products

Create a public community for the Knowledge Base, and let current customers register products

Create a private community for the Knowledge Base, and let all customers register themselves

Create a public community for the Knowledge Base, and let current customers register products in private community

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Which three actions should the Community Cloud consultant takes to solve this issue?

Enable read access on the user profile to the Store Locations object

Associate a tab to the Store Locations object

Add the Store Locations object pages to the Community navigation

Define the Store Locations object in the Global Search Results component

Add an HTML component with the link to the Store Locations Community page

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Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.

Where can the Salesforce Admin configure the languages supported for this Community?

Site.com Studio

Community Builder

Force.com Sites

Community Settings

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Universal Containers need to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page.

What should be the first step to add this page to the site?

Create an object page.

Create a standard page.

Clone an object page.

Clone a standard page.

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Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Custom Lightning Component and Apex Class

Single Sign-on and AppExchange

Auth Provider and Flow

Auth Provider and Registration Handler

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Universal Containers (UC) has discovered a niche market of architects and builders using shipping containers to build both residential and commercial structures. UC has decided to launch a Community with the following objectives:

– Encourage collaboration among architects and builders

– Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

– Facilitate the exchange and discussion of design ideas

The preliminary research suggests that 10,000 members can be expected in the first year.

Which three actions should the Admin take prior to launch?

Make sure customers are members of only the Architect and Builder Community

Test the member profile permissions to make sure they are able too find and post relevant information

Set up reputation levels that help users to identify people with greater expertise and incentivize participation

Load test Chatter groups to make sure file and member counts won’t be exceeded

Establish moderation rules and processes for addressing flagged content

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Universal Containers needs to match the color scheme of their Customer Service (Napili) Template-based Community with Universal Containers’ branding colors.

What is the most efficient way to accomplish this task?

Select an available color scheme inside the Branding Editor that most closely matched the company’s branding colors.

Download HTML/CSS from the company’s website and upload it inside the Community Builder.

Upload the company logo to generate a color palette that matched the company’s branding color.

Get HEX codes for branding colors from the company’s website and manually add them inside the Branding Editor.

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Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.

Which two license types should UC’s Salesforce administrator recommend?

Customer Community

Customer Community Plus Login

Customer Community Login

Customer Community Plus

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Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers.

Which Community template should the Community Cloud consultant recommend?

Salesforce Tabs + Visualforce

Customer Service

Customer Account Portal

Partner Central

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Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status.

Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?

Turn the sandbox Community to Inactive status before deploying the metadata to production

Add the Community user profile(s) as members of the Community before activating production

Deploy the changes to production using change sets to disable the welcome email

Change the Community membership of sandbox Community users from Profiles to Permission Sets

Uncheck “Send Welcome Email” in production Workspaces before deployment

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Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation.

Where should the Salesforce Admin delete the recommendation?

From the All Communities setup page

From the Community Workspaces

From the Community Builder

From the Community site

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