Universal Containers wants to decrease call volume for the support team by creating a selfie community that will heat articles with FAQ information and provide a chat with support reps

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Universal Containers wants to decrease call volume for the support team by creating a selfie community that will heat articles with FAQ information and provide a chat with support reps.

Which two features meet these requirements?

Please select 2 correct answers
View other questions here: Salesforce Certified Administrator (SU20)
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