Universal Containers has activated Web-to-Case on their corporate website

10 of 33

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue – North, South, East, or West. Customer Cases do not meet the existing criteria should be assigned to Queue – World.

Which solution will satisfy this requirement?

Was this helpful?

2 / 1