Community Cloud Consultant
60
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questionsUniversal Containers has created a Community for its PartnersUniversal Containers (UC) builds a Community to support customers who purchased its productsA Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their Customer CommunityAs part of its recent efforts to improve brand recognition
Universal Containers has a Community for partners and another Community for their customersUniversal Containers launched a Lightning Customer Community that lists store locations through a custom object (SP20) SET 2Northern Trail Outfitters has spent several months refining the look and feel of their recently launched Customer CommunityUniversal Containers (UC) is implementing a Self Service CommunityUniversal Containers needs to build a partner community that supports multiple business units by providing the following abilities
Marketing Cloud Administrator
64
A Marketing Cloud admin is using the Import Wizard to import data into a non-sendable data extensionAn email manager was anticipating a test email to arrive in their inboxA Marketing Cloud admin is tasked with requesting Marketing Cloud Connect Multi-Org enablementNorthern Trail Outfitters wants to bring subscriber data from their data warehouse into Marketing CloudNorthern Trail Outfitters (NTO) uses data extensions for all of their email audiences
Northern Trail Outfitters (NTO) wants to limit who can receive Marketing Cloud tracking data via email from their Account to any email associated with their domain (ntoretail.com)Northern trail outfitters has the discover reporting Tool, Which two report types could help them drive mobile adoption strategy?A Contact Delete request has been processed for subscribers who have been sent an emailA Marketing Cloud admin is asked to understand how a certain content area within a Triggered Send Email is performingNorthern Trail Outfitters wants to bring subscriber data from their data warehouse into Marketing Cloud
Platform App Builder
56
The Director of Marketing has asked the app builder to create a formula field that tracks how many days have elapsedAt Universal Containers, multiple departments utilize the Case object for different purposesWhich two metadata changes can be made directly in a production environment without deploying from a sandbox?A business user wants a quick way to edit a record's status and enter a custom due date field from the record's feed in Salesforce Mobile Appwhich sandbox type allows for the use of a sandbox template?
What are two reasons to create unmanaged packages?When configuring a record type, an app builder can configure the available value of a picklist field for the page layout.Universal Containers needs to send an Outbound Message to an external system when a record has been updatedThe marketing team at Universal Containers has a list of 400 leads it wants to upload to SalesforceA new custom object called Invoices needs to have an invoice date for the date and time it was invoiced
Sales Cloud Consultant
60
Universal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter)Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer"Universal Container has its sales representative enter a new lead whenever they are prospecting a new customerWhat features of work.com can managers use to help sales representatives meet their quotas?The finance department of Universal Containers is noticing a decline in profitability, which they attribute to excessive number of discounts on opportunities
Universal Containers has a complex sales process that requires two different sets of sales stages for opportunitiesUniversal Containers requires that each of its products is sold with 12 months of product maintenanceThe management at universal container noticed that the lead conversion ratio has remained the same for the hospitality industryThe finance department of Universal Containers is noticing a decline in profitability, which they attribute to excessive number of discounts on opportunitiesUniversal Containers currently uses the customizable forecasting feature
Salesforce Administrator
469
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home pageWhat does a page layout allow an administrator to control?How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?What feature allows a user to group campaigns within a specific marketing program or initiative?What is the purpose of the ideas community?
Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue."Which three types of customization can be done on Activities (tasks and events)?A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted log in multiple times and has been locked out of organizationWhat is an option when customizing a reportWhich three reports can be used to display a list of the Top 10 Accounts on a dashboard?
Salesforce Developer
132
A developer needs to include a Visualforce page in the detail section of a page layout for the Account objectA developer working on a time management application wants to make total hours for each timecard available to the application usersWhat is the key difference between a master detail relationship and a lookup relationship?A platform developer needs to write an apex method that will only perform an action if a record is assigned to a specific Record TypeA developer created a visualforce page using a custom controller that calls an apex helper class
A Licensed_Professional__c custom object exists in the system with two Master-Detail fields for the following objectsUniversal Containers (UC) uses a custom object called Vendor, The Vendor custom object has a Master-Detail relationship with the standard Account object (WI20) Set 2Which value will the System.debug statement display?Which three data types can be returned from an SOQL statement?Publish the error event using the Eventbus.publish() method and have the external system subscribe to the event using CometD
Service Cloud
97
Which support channel requires the smallest amount of agent work time?Universal Containers requires that only specific individuals be allowed to contact support on behalf of a client companyAn outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible schedulingUniversal Containers designed a solution in a sandbox environment, In order to deploy the solution, several custom objects, page layouts, workflow rulesUniversal Containers needs to integrate knowledge into the case management lifecycle
UC needs to display a custom picklist to track the reason for closing a caseWhat is a characteristic of Visual Workflow?If you delete a case, which two also get deleted?Universal Banking needs to provide a public knowledge base on its websiteUC wants to deploy the Service Cloud to its contact centers located across North America, Europe and Asia
