Community Cloud Consultant
60
As part of its recent efforts to improve brand recognition Universal Containers needs to enable public access to Community content Universal Containers (UC) tracks customers in its Salesforce org as Contacts Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions
Northern Trail Outfitters launched a Lightning Community for its partners, Partners need to see list of Opportunities when they log in to the Community. Universal Containers wants its Community users to have the ability to log in using Facebook and Google The security model for Universal Containers in Private for the Case object, When a support case is raised by a user As part of its recent efforts to improve brand recognition Universal Containers creates a Community for their end users to access invoices
Experience Cloud Consultant
115
To which the objects can the Partner Super User access be applied? Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal The customer portal is built on the Customer Service template Dreamscape flowers is looking to launch a public site for its current customers and prospects Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site Which three considerations should be made when using Criteria-Based Audiences? Universal Containers has Contact and Account objects set to Public Read Only for internal users but an Experience Cloud users is not able to view Contacts and accounts Universal Containers (UC) maintains multiple customer experiences The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members
Marketing Cloud Administrator
64
A Marketing Cloud admin is using the Import Wizard to import data into a non-sendable data extension An email manager was anticipating a test email to arrive in their inbox A Marketing Cloud admin is tasked with requesting Marketing Cloud Connect Multi-Org enablement Northern Trail Outfitters wants to bring subscriber data from their data warehouse into Marketing Cloud Northern Trail Outfitters (NTO) uses data extensions for all of their email audiences
Northern Trail Outfitters has five business units in their Marketing Cloud account Which three statements should be considered before using Goals in Journey Builder? A Marketing Cloud admin is using the Import Wizard to import data into a non-sendable data extension Northern Trail Outfitters (NTO) wants a business analyst to import contact lists, The analyst has the follow Cloud Channel Manager and Marketing Cloud Viewer A Marketing Cloud admin notices Individual Email Results are NOT being pushed back into Sales Cloud for a particular end
Platform App Builder
56
An AppBuilder has been asked to integrate Salesforce with an external web services Which type of relationships can be defined with external objects? An App Builder at Universal Containers would like to prevent users from creating new records on an Account related list by overriding standard buttons The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce The Director of Marketing has asked the app builder to create a formula field that tracks how many days have elapsed
Universal Containers wants to automate a business process using workflow An App Builder wants to show Groups as the last navigation menu item in the Salesforce1 Mobile App An AppBuilder has been asked to integrate Salesforce with an external web services What is a true statement when deleting a dashboard? Universal Containers uses a private Account sharing model
Sales Cloud Consultant
60
Universal Containers allows to its Sales Rep to negotiate up to 5% discount for their opportunities Universal Containers to plans implement to implement lead management functionality for channel sales representative Universal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter) Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer" Universal Container has its sales representative enter a new lead whenever they are prospecting a new customer
Universal containers has enabled Advanced Currency Management Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer" Universal Containers wants to record information about the conferences it holds and people who attended them Universal Containers implemented new quoting functionality for sales representatives and needs to enable the same functionality for its partners Resellers for Universal Containers need access to reports in the partner communities to help manage their opportunities
Salesforce Administrator
658
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an opportunity When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity The events manager at dream house realty has a hot lead from a successful open house The administrator for AW Computing is working with a user who is having trouble logging in to salesforce Cloud kicks wants to track shoe designs by-products. Shoe designs should be unable to be deleted
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users Criteria-based sharing rules can be created for which objects? What user interface setting must be enabled for users to edit records in a list view?
Salesforce Developer
195
The salesforce administrator created a custom picklist field account_status _c, on the account object. A developer must create a CreditCardPayment class that provides an implementation of an existing Payment class Where are two locations a developer can look to find information about the status of batch or future methods? A recursive transaction is initiated by a DML statement creating records for these two objects A credit card company needs to implement the functionality for a service agent to process damaged or stolen credit cards
Managers at Universal Containers want to ensure that only decommissioned containers are able to deleted in the system. Universal Hiring is using Salesforce to capture job applications. A salesforce administrator created two custom objects; Job__c acting as the master object, Job_application__c acting as the detail. Application Events follow the traditional publish-subscribe model, Which method is used to fire an event? A developer must implement a CheckPaymentProcessor class that provides check processing payment capabilities that adhere to what is defined for payments in the PaymentProcessor interface What is the data type returned by the following SOSL search?
Service Cloud
97
Which support channel requires the smallest amount of agent work time? Universal Containers requires that only specific individuals be allowed to contact support on behalf of a client company An outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible scheduling Universal Containers designed a solution in a sandbox environment, In order to deploy the solution, several custom objects, page layouts, workflow rules Universal Containers in implementing the Salesforce Service Cloud
A report shows average time spent by agents to resolve cases, Nine of twelve agents spend approximately the same time to resolve cases KCS (knowledge centered support)-what is it? Universal Containers has completed development and testing of its Service Cloud implementation Universal Containers in implementing the Salesforce Service Cloud Universal Containers is designing a new process with the requirements listed below