Community Cloud Consultant
60
As part of its recent efforts to improve brand recognitionUniversal Containers needs to enable public access to Community contentUniversal Containers (UC) tracks customers in its Salesforce org as ContactsUniversal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiativesUniversal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions
Northern Trail Outfitters launched a Lightning Community for its partners, Partners need to see list of Opportunities when they log in to the Community.Universal Containers wants its Community users to have the ability to log in using Facebook and GoogleThe security model for Universal Containers in Private for the Case object, When a support case is raised by a userAs part of its recent efforts to improve brand recognitionUniversal Containers creates a Community for their end users to access invoices
Marketing Cloud Administrator
64
A Marketing Cloud admin is using the Import Wizard to import data into a non-sendable data extensionAn email manager was anticipating a test email to arrive in their inboxA Marketing Cloud admin is tasked with requesting Marketing Cloud Connect Multi-Org enablementNorthern Trail Outfitters wants to bring subscriber data from their data warehouse into Marketing CloudNorthern Trail Outfitters (NTO) uses data extensions for all of their email audiences
Northern Trail Outfitters has five business units in their Marketing Cloud accountWhich three statements should be considered before using Goals in Journey Builder?A Marketing Cloud admin is using the Import Wizard to import data into a non-sendable data extensionNorthern Trail Outfitters (NTO) wants a business analyst to import contact lists, The analyst has the follow Cloud Channel Manager and Marketing Cloud ViewerA Marketing Cloud admin notices Individual Email Results are NOT being pushed back into Sales Cloud for a particular end
Platform App Builder
56
An AppBuilder has been asked to integrate Salesforce with an external web servicesWhich type of relationships can be defined with external objects?An App Builder at Universal Containers would like to prevent users from creating new records on an Account related list by overriding standard buttonsThe marketing team at Universal Containers has a list of 400 leads it wants to upload to SalesforceThe Director of Marketing has asked the app builder to create a formula field that tracks how many days have elapsed
Universal Containers wants to automate a business process using workflowAn App Builder wants to show Groups as the last navigation menu item in the Salesforce1 Mobile AppAn AppBuilder has been asked to integrate Salesforce with an external web servicesWhat is a true statement when deleting a dashboard?Universal Containers uses a private Account sharing model
Sales Cloud Consultant
60
Universal Containers allows to its Sales Rep to negotiate up to 5% discount for their opportunitiesUniversal Containers to plans implement to implement lead management functionality for channel sales representativeUniversal Containers wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter)Universal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer"Universal Container has its sales representative enter a new lead whenever they are prospecting a new customer
Universal containers has enabled Advanced Currency ManagementUniversal Containers has configured salesforce to store all individual consumer contact under a single account called "Consumer"Universal Containers wants to record information about the conferences it holds and people who attended themUniversal Containers implemented new quoting functionality for sales representatives and needs to enable the same functionality for its partnersResellers for Universal Containers need access to reports in the partner communities to help manage their opportunities
Salesforce Administrator
469
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home pageWhat does a page layout allow an administrator to control?How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?What feature allows a user to group campaigns within a specific marketing program or initiative?What is the purpose of the ideas community?
Criteria-based sharing rules can be created for which objects?What user interface setting must be enabled for users to edit records in a list view?What are two valid use cases for Salesforce Communities?An administrator at Ursa Major Solar is using sharing rules to grant record access to usersUrsa Major Solar's administrator needs to create a custom field to track a specific tier 2 support user on a case record
Salesforce Developer
132
A developer needs to include a Visualforce page in the detail section of a page layout for the Account objectA developer working on a time management application wants to make total hours for each timecard available to the application usersWhat is the key difference between a master detail relationship and a lookup relationship?A platform developer needs to write an apex method that will only perform an action if a record is assigned to a specific Record TypeA developer created a visualforce page using a custom controller that calls an apex helper class
Application Events follow the traditional publish-subscribe model, Which method is used to fire an event?A developer must implement a CheckPaymentProcessor class that provides check processing payment capabilities that adhere to what is defined for payments in the PaymentProcessor interfaceWhat is the data type returned by the following SOSL search?A developer wrote the following after insert trigger to create a follow-up task whenever a new task is createdWhen a user edits the Postal Code on an Account, a custom Account text field named "Timezone"
Service Cloud
97
Which support channel requires the smallest amount of agent work time?Universal Containers requires that only specific individuals be allowed to contact support on behalf of a client companyAn outsourced contact center is losing part-time agents to a nearby contact center that promotes flexible schedulingUniversal Containers designed a solution in a sandbox environment, In order to deploy the solution, several custom objects, page layouts, workflow rulesUniversal Containers in implementing the Salesforce Service Cloud
A report shows average time spent by agents to resolve cases, Nine of twelve agents spend approximately the same time to resolve casesKCS (knowledge centered support)-what is it?Universal Containers has completed development and testing of its Service Cloud implementationUniversal Containers in implementing the Salesforce Service CloudUniversal Containers is designing a new process with the requirements listed below
